Privacy Policy

American Homes 4 Rent Privacy Policy

DATE OF LAST UPDATE: November 12, 2020

Our Commitment to Privacy

We respect the privacy of your information. We provide this explanation about our general and online information practices as a show of our commitment to protect your privacy.

The Information We Collect

We and our service providers collect the following customer information:

  • Registration Information - information that you provide to us through our Website and through other means when you create an account, complete an application, make a payment, sign up for email alerts, enter a promotion or otherwise provide information to us or our service providers on our behalf. Examples include your name, age, physical address, zip code, phone number, email address, social security number, driver’s license information, government ID, etc.
  • Transaction and Experience Information - information about your transactions with us, as well as information about our communications with you. Examples include your account history, your requests for information, and our responses. If you establish a credit account with us or our providers, we or our providers collect additional information, including billing information, bank account number, credit card number and expiration date, and tracking information from checks or money orders.
  • Information from Outside Sources - information from outside sources regarding your credit, background and other relationships. Examples include your employment and salary history, and public record information.
  • Activity Information - information gathered automatically about our Website and visitors, such as IP addresses, device ID, browsers, pages viewed, number of visitors, goods and services purchased, geolocation data (including, as associated with your IP address or device), etc. In gathering this information, we do not reference you by individual name, e-mail address, home address, or telephone number. We use this data in the aggregate to determine how much our customers use parts of our Website so we can improve our Website. We may provide this statistical information to third parties, but when we do so we do not include your name, email, home address or telephone number information without your permission.

We and our service providers also use cookies and other tracking technology to store and sometimes track information about you and personalize your use of the Website and marketing and advertising on the Website and elsewhere. Some features of our Website may be available only through the use of a cookie. A cookie is a small amount of data that is sent to yourbrowserfromawebserverandstoredonyourcomputer'sharddrive. Generally,weuse cookies to remind us who you are and enable us to access your account information so you do not have to re-enter it; gather statistical information about usage by registered or unregistered users, research visiting patterns, and help target advertisements based on user interests; assist our retail partners track visits and process orders; and track progress and participation in promotions. We may combine this information with your Registration Information. In some instances, our retail partners and advertisers appearing at our Website may use their own cookies. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is set, or you can reject all cookies. However, if you do so and cookies are disabled, you may be required to re-enter your information more often and certain features of our Website may be unavailable. If you are accessing the Website through a mobile device, you can change your preferences on your mobile device settings.

The Way We Use Information

We use your customer information to provide you the goods and services that you request and to let you know of additional goods and services about which you might be interested. We also use this information to customize your experience using our Website.

We use your information to improve our marketing and promotional efforts, to statistically analyze Website usage, to improve our content and product offerings and to customize our Website's content, layout, and services. We may use your information to obtain further information about you, for example in performing background and credit checks, etc., should you ask to be qualified for transactions.

We may use your information to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners, new services and promotions. We may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our service for you.

We use your e-mail address, your mailing address, and phone number to contact you regarding administrative notices, new product offerings and communications relevant to your use of the Website.

We may also use or disclose information to resolve disputes, investigate problems, or enforce our Terms of Service. At times, we may review status or activity of multiple users to do so. We may disclose or access information whenever we believe in good faith that the law or regulation or a homeowner’s association so requires or if we otherwise consider it necessary to do so to maintain service and improve our products and services.

We use your IP address and other device identifiers to help diagnose problems with our server, to manage our Website and to enhance our Website based on the usage pattern data we receive.

How we Share Information

We may share the information we collect about you with third parties from one or more of the following categories:

  • Vendors
  • Retailers
  • Credit Card Companies
  • Credit Reporting Companies
  • Rental Databases
  • Banks
  • Government Agencies
  • Homeowners Associations
  • Property Purchasers
  • Marketing Resources

We may share your information in connection with negotiations or fulfillment of any proposed or actual merger, sale, acquisition, business combination or other corporate reorganization.

Do Not Track Signals

Our Website does not currently act on DNT (Do Not Track) signals received and does not respond to such signals.

Third Party Access to Data

Advertisers, advertising service providers and other analytic services may collect your IP address, device identifiers and other information regarding your device and interaction with the Website and advertisements and content accessed via the Website. The Website may also link to or embed third party sites or content provided by third parties. In addition, this policy does not apply to certain services on our website that are actually provided by third parties, generally identified on our website as “Powered by [name of Third Party]” or similar language; in those situations the relevant third party will have access to data collected as part of the services rendered, and you are asked to review the terms and conditions of use and the privacy policy of the relevant third party before using the services. It is expected that such third-party service providers may share the information they collected with us, including personal information. We are not responsible for the privacy or data security practices of such unaffiliated third parties. We encourage you to visit the third party’s privacy policy for more information regarding such practices.

Security

Your account information and profile are password-protected. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Remember to sign out of your account and close your browser window when you have finished your session. This is to help ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place where others may have access to it. Whenever you voluntarily disclose personal information online – for example on message boards, through e-mail or in chat areas – that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your personal information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

Your California Privacy Rights

If you are a California resident, California law provides you with certain rights regarding your personal information as further set forth below:

Shine the light

You may request that we not share your personal information (as defined by California’s “Shine the Light” Law) with third parties for their direct marketing purposes in the future. To make such a request click here.

California Consumer Privacy Act

You may request information about our collection, use, disclosure and sale of your personal information (as defined by the California Consumer Privacy Act) over the past 12 months or request that we delete your personal information. To make these requests click here or contact us at 1-844-865-7841. We will verify your identity using the information you provide to us with your request, and as part of this process, may request additional information or government identification.

You may designate an authorized agent to make these requests on your behalf. Agent requests may be subject to additional verification requirements, including, proof of authorization and proof of identity.

Please note that we are only required to respond to requests where we can reasonably verify your identity and to two requests per customer during each 12-month period. In addition, the rights set forth in this section are subject to certain exceptions under California law. If you exercise your rights under California privacy law, you will not receive discriminatory treatment from us.

The categories of personal information under the California Consumer Privacy Act that we may collect from you are:

  • identifiers such as real name, address, IP address, email address, online identifier, social security number and driver’s license number;
  • categories of “Personal Information” described in California Civil Code Section 1798.80(e) including some of the identifiers previously listed, telephone number and financial information and account numbers;
  • characteristics of protected classes such as marital status, race, gender, military status and age;
  • commercial information such as products or services purchased and records of personal property;
  • biometric information;
  • internet or other electronic network activity information, including, but not limited to, information regarding your interaction with the Website;
  • geolocation data;
  • audio, electronic, visual, thermal, olfactory or similar information;
  • professional or employment-related information;
  • education information; and
  • inferences reflecting your preferences and characteristics and other information about you derived from the other categories of information above.

In the preceding 12 months, we may have collected any of the above categories of personal information about California residents. This personal information is collected from consumers, based on their use of the Website, and from third party vendors and data providers, and may be used for the purposes described in this Privacy Policy.

We may have shared or disclosed the personal information categories listed above with third parties for the business and commercial purposes described in this Privacy Policy. For more information on the categories of third parties that we share personal information with, see “How We Share Information” above.

California and Nevada Residents – Opt-Out of Sale of Personal Information

We have not sold, and do not sell, your personal information to third parties. In addition, California and Nevada residents may direct us not to sell your personal information in the future by clicking here.

Children Under 13

This site is intended to be used by users that can form enforceable contracts with us, generally at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. We do not accept registration by minors under the age of 13, and we will terminate the accounts of underage users. However, we have no way of distinguishing the age of individuals who access our Website, and we will honor the requests by any minor under the age of 13 to remove the information he or she posted as a registered user, unless the information is posted anonymously or by third parties or otherwise exempted by law. The parent or guardian of any registered user under the age of 13 may also contact us in writing and provide a contact email or phone number to remove the personally-identifiable information of the user and opt out of promotional opportunities.

Changes to Our Policy

We may change or update this Privacy Policy at any time without any prior notice. If we change this Privacy Policy in an adverse and material way, we will post or otherwise provide notice advising of such change. Any changes to this Privacy Policy will become effective upon such posting or notice to you and your continued use of the Website indicates your consent to such updated Privacy Policy.

Your Consent

By using our Website, you consent to the collection and use of this information in the manner we describe. Use of the Website is also subject to our Terms and Conditions, available at our Website. The Website is intended for consumers in the United States and is hosted and managed from the United States.

Your use of the Website is governed by United States law. If you access the Website from outside the United States, you consent to and understand that your personal information will be transferred to, processed and stored in the United States and that relevant laws may not be the same as those in your jurisdiction. In addition, in certain circumstances, courts and other law enforcement and regulatory agencies in the United States may be entitled to access your personal information.

Contact

For questions or concerns about our privacy practices please contact us at:

privacy@ah4r.com

© 2021 American Homes 4 Rent

American Homes 4 Rent®, AH4R®, Let Yourself In®, and AMH® are registered trademarks of American Homes 4 Rent. American Residential℠, AMH Development℠, 4R℠, 4Residents℠, 4Rent℠, and 4Communities℠ are service marks of American Homes 4 Rent.